Support
Frequently asked questions
Straight answers about connecting Magento, what each product does, what AI costs, and how your data is handled.
General
What is storeXstore?+
It is an AI layer for a Magento or Adobe Commerce store you already run. Three products sit on it: AI Designer publishes storefront pages from your own content, AI SEO scores and fixes catalog metadata, and CRM runs bookings, prepaid packages and invoices for service businesses. The platform is free; you pay only for AI usage beyond the monthly allowance.
Is it a Magento extension I have to install?+
No. Nothing is installed on your Magento server. storeXstore connects over the standard REST API with a token you issue, so there is no module to deploy, nothing to upgrade alongside Magento, and no impact on your store's performance.
Do I need to migrate or replatform?+
No. Your store stays exactly where it is, on whatever hosting you use. storeXstore reads and writes through your store's API, and if you stop using it your store is unaffected.
Do I need to be technical?+
You need your store URL and an API token to connect, which is a few clicks in the Magento admin. After that the products are ordinary web interfaces — no code required.
What does "powered by Magento" mean here?+
Your Magento store remains the engine: it owns the catalog, the orders, the customers and the checkout. storeXstore adds a layer on top for the work Magento leaves to you, and publishes back into your store rather than holding anything hostage.
The products
Is a page made by AI Designer a real Magento page?+
Yes. It publishes as a CMS page on your own store and opens in the visual editor afterwards, like a page your team built by hand. It is not an export, an embed, or a locked block of markup.
Will AI rewrite copy I have already approved?+
Only if you ask it to. There are three fidelity levels: Rewrite lets AI reword freely, Keep words designs around your exact wording, and Exact runs no model at all — it is deterministic, so your words publish byte for byte.
What can AI SEO change in my catalog?+
Four fields: meta title, meta description, meta keywords and URL key. It cannot touch price, inventory or status, because the code that builds the write request has no field for them.
Can I undo an SEO change?+
Yes, for 90 days. Both the previous and the new value are stored for every applied change. A revert restores the previous value unless someone edited that product in the meantime, in which case it refuses rather than overwriting their work.
Who is CRM for?+
Businesses that sell time and packages rather than only products — clinics, studios, salons, and anyone running appointments, prepaid session packages, or staff commission alongside a Magento catalog.
Magento & hosting
Which versions does it work with?+
Magento Open Source and Adobe Commerce, over the standard REST API using a bearer token, against whichever store view you point it at.
Can I connect more than one store?+
Yes, as many as you run. Each store is an isolated tenant — records hang off a store and queries are scoped to one, so nothing leaks between them. One account can hold different roles on different stores.
I would rather not run Magento myself. Is there an option?+
Stoily runs managed Magento with published pricing, including point of sale, B2B and marketplace, and storeXstore sits straight on top of it. storeXstore also works with any other Magento hosting, so this is an option rather than a requirement.
Where do published pages actually live?+
On your own storefront, under your own domain. Customers never see a storeXstore URL.
Pricing & billing
What does it cost?+
The platform is free. There is no subscription and no transaction fee. AI features are metered in credits, and every store gets 100 free credits a month.
What does a credit buy?+
One credit fixes the SEO metadata on one product or writes one product description. Generating a full page costs ten, and regenerating a single section costs two. Premium models cost double.
What happens when I run out of credits?+
Nothing breaks — the non-AI parts of the platform keep working, and the SEO audit in particular is free at any catalog size because it runs no model. You can buy a credit pack, turn on auto-recharge, or connect your own model provider key.
Can I use my own AI provider account?+
Yes. Supply your own OpenAI, Anthropic or Groq key and generation bypasses credit metering entirely — your provider bills you directly.
Extensions
What are extensions?+
Applications that add capability to your dashboard. They run in a sandboxed frame and talk to the host over a message bridge, so an extension gets exactly the access it is granted and nothing more. CRM is one of them.
Are extensions free?+
Some are. Where an extension is paid, the price and its terms are shown before you install it.
Can I build my own?+
Yes. The developer portal issues your keys and takes your submission.
Security & data
How are my store credentials stored?+
Encrypted with AES-256 before they are written to the database, and decrypted only to make a call on your behalf.
Can one store's data reach another?+
Every record hangs off a store and every request establishes that you belong to that store before it reads anything. A guard test fails the build if a new route is added without that check.
Do you train models on my data?+
No. Your store content is sent to a model provider only to fulfil a generation you asked for, and we do not use it to train our own models or sell it.
Who else processes my data?+
A small set of infrastructure providers — hosting, database, cache, email, error monitoring, analytics, payments, and the AI model providers. They are listed, with what each is for, in the privacy policy.
How do I get my data out, or delete it?+
Your content lives in your Magento store, which you control throughout. For the data we hold about your account, write to support and we will provide a copy or delete it, as described in the privacy policy.